Introduction:

At Shakawat Royle Industries, we prioritize providing exceptional service and ensuring a seamless experience for all our clients. To set clear expectations and guide our partnerships, we’ve outlined our policies and general guidelines. Please read through the information below to understand how we work and what to expect when partnering with us.

Order Process & Minimum Order Quantity (MOQ)

Once you place an order with Shakawat Royle Industries, the order is confirmed after receipt of payment. A detailed invoice will be provided, which will include a breakdown of the products, customization options, and delivery timelines. Our minimum order quantity (MOQ) for all custom orders is [insert number] units, which allows us to deliver optimal pricing while maintaining quality across bulk orders. Once the order is confirmed and payment is received, the production process begins, and it is considered final. Any changes or cancellations must be requested before production starts.

Customization Guidelines

At Shakawat Royle Industries, we offer a wide range of customization options to ensure that your products reflect your brand’s identity. For logo placement and other customizations, high-resolution files are required for the best quality results. Our team will work closely with you throughout the process, from design to approval. We will share digital mock-ups of your designs for your review before production begins. Please note that we reserve the right to reject any designs that violate copyright laws or are deemed inappropriate. Once the design is approved, we begin the manufacturing process, and changes after approval may incur additional costs.

Payment Terms

We accept payments via bank transfer, PayPal, and credit/debit card. For custom orders, a 50% deposit is required before production begins, with the remaining balance due upon completion and prior to shipping. Payments are processed in [insert currency] and once the deposit is made, production begins. Please note that all payments are non-refundable except in cases where a product is defective or incorrect. Orders will not be processed until payment is received in full.

Shipping & Delivery

We offer domestic and international shipping, with a primary focus on the European market. Shipping charges will be added to the invoice based on the delivery location and weight of the order. Estimated delivery times are provided with each order, but they may vary depending on the complexity of customization and location. A tracking number will be provided once your order has been shipped to ensure that you can monitor the status of your delivery. Please double-check your shipping address to avoid any delays or misdeliveries. We are not responsible for delays caused by incorrect addresses.

Returns & Exchanges

Due to the custom nature of our products, we do not accept returns or exchanges unless the product is defective or an error occurred with the order. If there is an issue with your order, please contact us within 7 days of receiving the product. We will resolve the issue by offering a replacement or a refund if the product is found to be defective or incorrect. If the issue is due to our error, we will cover the cost of return shipping. Please note that products that have been customized with logos or names are not eligible for return or exchange unless they are defective.

Quality Assurance

At Shakawat Royle Industries, quality is at the heart of everything we do. Every product goes through a thorough quality control process, ensuring it meets our high standards. This includes checks for stitching, fabric quality, color accuracy, and overall finish. However, due to the personalized nature of our products, minor variations in color or design may occur, but these are typically minimal and will not impact the overall quality of the product. If any defects are found, we will resolve them immediately, and we encourage you to inspect your order upon receipt to ensure everything meets your expectations.

Privacy Policy

We take privacy seriously at Shakawat Royle Industries. All personal information, including your name, contact details, and order history, is stored securely and used only for the purpose of fulfilling your order. We do not share your personal data with third parties, except when necessary for order fulfillment (e.g., shipping carriers). For more detailed information on how we handle your personal information, please refer to our Privacy Policy page.

Terms of Use

By placing an order with Shakawat Royle Industries, you agree to abide by the terms and conditions outlined in these policies and guidelines. We reserve the right to modify these terms at any time without notice. Once you have placed an order, any changes or cancellations to the order must be made before the production process starts. After production begins, changes may not be possible. These terms are in place to ensure clarity and a smooth process from the initial order to the final delivery.

Customer Support

We’re here to help! If you have any questions or need assistance at any point in the process, please don’t hesitate to reach out. Our customer support team can be contacted via email at info@shakawatroyleindustries.com or by phone at +92 306-4811345. We aim to respond to all inquiries within 1-2 business days. Your satisfaction is our priority, and we’re committed to assisting you throughout the entire process.